FAQS

FAQS

Our FAQ section includes answers to some of the most common questions customers ask about the House of Flowers services. If you have any other enquiries, don’t hesitate to get in touch using our contact form.

ADVICE FROM OUR FLORAL ARCHITECTS

How do I look after my flowers once I receive them?

How do I know my blooms will last?

THE COLLECTIONS & SHOP

Will I always know which flowers I will receive?
What’s the difference between boxed collections?
What if I want to order more flowers or sundries?
How do I pay for my account?
What do I get if I recommend someone?
What are Petal Points?

COVERAGE & DELIVERY

What areas do you cover?
How much is delivery?
I live in a gated home, how will you get in?
How big is the box?
What do I do with the box?
What if I forget to put the box out?
What do I do if I’m going on holiday?

ABOUT HOUSE OF FLOWERS

Why should I use House of Flowers?

Why did House of Flowers start?

What will be in HOF Diaries?

What’s coming next?

CONTACT & FEEDBACK

How do I give you feedback?
How do I cancel my subscription?
How do I contact you?